Terms and Conditions

GENERAL PROVISIONS:

• All our Shared Webhosting servers operate with CloudLinux CPanel/WHM.
• All available plans provide, according to their value, the following: additional domains, alias or parked domains, subdomains, FTP accounts, databases, email accounts, mailing lists, hourly email limits, inodes (number of files), monthly data transfer. The quantity of each item depends on the quoted or contracted plan.
• All plans include technical support for services (web, email, FTP, database, etc.). This does not include support for resolving programming or web design issues. Our team is not authorized to manipulate the content that users upload to their accounts. If your site experiences code errors, our team will only verify that the cPanel software and server services are functional. Any website errors related to PHP or other programming issues must be resolved by the client, who must have the appropriate personnel to address these problems. Additionally, any customization required by the client related to the PHP programming language (versions, modules, php.ini configuration) is available in their cPanel account.
• All plans include access to backup customization.
• All plans feature server-level security (antivirus, antispam, daily backups, local firewall, web firewall, automatic malware checks, and notifications).
• All plans include access to reports and statistics available through cPanel.

PAYMENT TERMS AND RELATED MATTERS:

• For any new account, the first payment period is a maximum of 30 days from the service activation (does not apply to renewals, which must be paid before the expiration date). We refer to this period as the “trial period.”
• During this trial period, the client may fully use the activated plan and perform all tests they consider appropriate.
• Once the trial period has ended, the service is considered accepted by the client, and the respective invoice will be sent unless we have been previously notified by email at [email protected] or [email protected] of the intention not to continue with the service. After the trial period ends, the client is obligated to make the payment; otherwise, the service will be suspended and the account will be immediately deleted.
• Once the client has accepted the Webhosting service and made the payment, whether before the end of the trial period or at its conclusion, KonexCloud will not issue any refunds if the client decides not to continue with the service. Therefore, it is important that the client performs all necessary tests during the trial period.
• Service renewals will be notified to the client one month in advance of the plan’s expiration date. Once the client confirms the service renewal and makes the respective payment, no refunds apply regardless of how far in advance the service was renewed.
• In summary, the client may terminate the service whenever they deem appropriate; however, as mentioned, once the service is paid for after the trial period or at renewal, no refunds apply.
• If the client decides to migrate to another hosting, our company does not offer migration services to third-party services/servers.

RENEWALS:

• Before the contracted period ends, that is, before the service expiration date, we will send at least one renewal reminder email with the respective renewal quote. The client must approve the renewal and make the payment for the new service period before the respective expiration date; otherwise, penalties or suspension and deletion of the service will apply.
• If the client does not respond to our renewal emails and/or renewal quotes, we will send a notice of impending suspension. If no response is received to our renewal emails, quotes, or suspension notices, we will understand that the service will not be renewed and the account will be suspended and subsequently deleted.
• If the client approves the service renewal after the expiration date or after their account has been suspended, a charge of USD 0.15 per day of delay will apply, counting the days of delay from the service expiration date until the invoice issuance.

USE OF RESOURCES:

• Our hosting service is shared, so it is designed for most corporate websites. Therefore, we recommend carefully considering if your site has any of the following characteristics: a) high traffic, b) large site or with extensive content, c) built on WordPress or another CMS with many third-party plugins. In any of these cases, we suggest contracting VPS or dedicated server services instead of shared hosting, as it is very likely that your website will require more resources than we offer on our server. Details on this point are described below.
• Our “Shared Webhosting” services operate with the CloudLinux operating system, which encapsulates the resources of each account (CPU, RAM, disk write, among others), assigning maximum quotas per user. This feature prevents the entire server from being affected by server crashes if one account experiences resource consumption spikes.
• Regarding the previous point, the maximum quotas for all sites are: 50% of a CPU core, 1GB of physical RAM, 1MB/s disk write, 1024 IOPS (read/write operations), 20 EP (entry processes), 100 NPROC (processes in CloudLinux), unlimited inodes (number of files). If your site exceeds any of the limits described above, you will receive an error in your browser window.
• If you experience such errors or any website slowness, we encourage you to report the issue. Our team will analyze the performance problem and provide relevant recommendations. In case of overconsumption or any other performance issue with your account, KonexCloud does not commit to increasing the quotas described above.
• All performance expectations for your website on our servers must be tested during the trial period. KonexCloud does not commit to increasing any of our resource quotas, as these have been configured to ensure the proper functioning of all sites hosted on each web server. We do not offer any refunds after the trial period ends, neither full nor partial.

MAILING:

The use of email accounts is intended for general corporate email and/or transactional email. Mass email sending is not permitted. Therefore, our server has maximum sending quotas per hour. For unlimited or mass email sending, third-party services are available if the client requires them.

MALICIOUS USE OF THE SERVICE:

The client is responsible for the proper use of the hosting and email service. KonexCloud Solutions s.r.o is not responsible for the code, data, images, documents, or any type of files that the client uploads to their storage space. KonexCloud Solutions s.r.o reserves the right to suspend or cancel services if the following are detected in your account:

• Content that violates Czech or European regulations.
• Content that violates the principles of the Universal Declaration of Human Rights, such as, but not limited to, child pornography, organized or unorganized crime, illegal drug use, incitement to hatred, xenophobia, or racism.
• Adult-only content, such as, but not limited to, pornography, extreme violence, crime, explicit language, abuse of illegal or legal drugs.
• Content that endangers the security of the server or users, such as, but not limited to, malware, phishing content, spam content.
• Vulnerabilities in the source code or hosted databases that cause or may cause abuses such as, but not limited to, spamming, phishing, hacking.
• Malicious content in general.

If any problem as mentioned above, but not limited to them, is detected, the respective client will be notified to provide an immediate solution. If there is no timely response from the client hosting malicious content, whether voluntarily or involuntarily, or if the client does not take mitigation or removal measures of the malicious content, our company reserves the right to suspend or delete such account from our server.

PRIVACY:

• We fully respect our clients’ privacy and are committed to protecting their personal data. The information collected will be used solely to provide and improve our services, for billing purposes, and for marketing purposes, provided we have been expressly authorized by our clients. We will not share or sell your data to third parties without your explicit consent, except as required by law.
• As company policy, we do not keep copies of the content of our clients’ websites, databases, or emails, except for daily backups, which are made solely for data restoration in case of emergency.
• As company policy, none of our employees have the right or authorization to intervene in the content of our clients’ websites, databases, or emails, unless we have been expressly authorized by email.

UPDATES AND CHANGES TO OUR POLICIES

We reserve the right to update these terms and conditions at any time. Clients will be notified of changes by email and a notice on our website. Modifications will take effect 30 days after notification.

LEGAL DOMICILE AND ARBITRATION

For all legal effects arising from this document, the parties establish their domicile in the city of Brno, Czech Republic.